---
title: "Account & subscription"
description: "Sign-in, phone binding, My Info, rewards, and merchant subscription."
---

> Documentation Index
> Fetch the complete documentation index at: https://help.bitebook.cn/llms.txt
> Use this file to discover all available pages before exploring further.

# Account & subscription

This page covers user accounts and merchant subscriptions.

## Sign in

- **Phone code**: enter a phone number, receive a six-digit code, and sign in.
- **WeChat**: available when the login page is opened inside WeChat. If the account has no phone number yet, some features may still require binding one.
- Sign-in state is stored in a cookie. "Remember me" extends the session lifetime.

## Bind a phone number

You can bind a phone number from the account page after signing in. Binding requires an SMS code. The bound number is used for booking contact autofill and account security checks.

## My Info

Open `/me` after signing in to view:

- **Reservations**: current and past bookings, cancel, review, and book again.
- **Table Parties**: parties you joined as a member.
- **Queue**: your queue entries, position, notes, and cancellation.
- **Rewards**: wallet, milestones, store, and issued rewards.
- **Account**: profile, bindings, sign out, and account deletion.

The profile form autosaves; there is no separate save button.

## Rewards and points

- Each organization has its own points wallet.
- Milestones use lifetime earned points. Each milestone reward can be claimed once.
- The store redeems from the current wallet balance. You cannot redeem the same reward twice while you already hold a valid one.
- Available rewards show a QR code for staff to redeem in the admin area. Used or expired rewards cannot be redeemed again.

## Plans and AI/SMS credits

A merchant plan belongs to the organization (tenant) and is shared by its venues:

- Every active organization starts with the Starter plan.
- Credits belong to the organization, and each settled usage event belongs to a specific venue.
- Owners and members with organization management permission can view cross-venue usage and details.
- Only owners can redeem a plan key. Keys are single-use and activate for the number of days in the key.
- WeChat subscription messages, login codes, phone binding, and account security SMS do not consume merchant SMS credits.

## Account merge

If one person has multiple accounts, use My Info → Advanced → Merge accounts. The flow verifies phone numbers on both accounts and asks which account to keep. Bookings, queue entries, reward wallets and history, permissions, and login bindings move to the kept account, and the source account is disabled.

> **Confirm the account to keep**
>
> Merging disables the source account and ends its other sessions. Confirm the account and phone number before you start.

Source: https://help.bitebook.cn/en/account/index.mdx