---
title: "FAQ"
description: "Common questions about login, booking confirmations, notifications, queue, and admin access."
---

> Documentation Index
> Fetch the complete documentation index at: https://help.bitebook.cn/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

## Why do I need to sign in to book?

A booking is tied to an account so you can view, cancel, and review it, and keep it in My Info. Browsing venues and opening a public confirmation link do not require sign-in.

## Do confirmation links and QR codes expire?

Yes. Both the confirmation link and the check-in QR code expire. If yours has expired, contact the venue or check the booking in My Info.

## Why am I not receiving SMS or WeChat notifications?

- SMS reminders depend on the venue's plan SMS credits.
- WeChat reminders require authorizing the matching subscription message template in the browser.
- Email reminders may require confirming readiness on the queue page.

If nothing arrives, check the status in My Info or ask the venue front desk.

## Can I join two queues at the same time?

No. An account can have only one active queue entry at a time. You can join again after cancelling, or after a seated guest has left.

## Why can't a staff member see Booking Management?

Common causes:

1. The account lacks `venue:manage` for that venue.
2. No venue is selected.
3. The venue is missing rounds, areas, tables, or regular schedules, so the readiness check blocks the page.

## How do I change a dietary response?

Open the member response on the party page, edit it, and submit again. After changing it, remind the venue again and wait for confirmation.

## When does a redeemed plan take effect?

A redeemed plan key immediately replaces the current period balance and runs for the number of days in the key. When it ends, the account returns to the auto-renewing Starter plan, and top-up balances are preserved.

Source: https://help.bitebook.cn/en/faq/index.mdx