---
title: "Queue"
description: "How guests join a queue by QR code, track progress, and handle no-shows."
---

> Documentation Index
> Fetch the complete documentation index at: https://help.bitebook.cn/llms.txt
> Use this file to discover all available pages before exploring further.

# Queue

Queue entry usually starts from the QR code displayed by the venue that day. The QR code carries the date, so an old code will not work.

## Join a queue

1. **Scan the QR code for today**

   If the date is missing, the page says the QR code has expired and asks you to scan today's code.
2. **Sign in and choose party size**

   Queueing requires sign-in. Phone number is optional. Notes are limited to 200 characters, such as high chair or window seat requests.
3. **Submit and save the queue details**

   The success page shows the venue prefix, queue number, party size, status, and the queue rules.

## Queue statuses

| Status | Meaning |
|---|---|
| Waiting | In the queue, waiting to be called |
| Called | The venue sent a call notification; waiting for confirmation or arrival |
| Postponed | Guest stepped away; can return within the hold window |
| Seated | A table was assigned and a check-in booking was created |
| Cancelled / No-show | The queue entry is finished |

An account can have only one active queue entry at a time: waiting, postponed, or seated but not left. You can join again after cancelling, or after a seated guest has left.

## Postpone, return, and cancel

- The venue holds a postponed entry for a configured time. Returning within that window re-queues the guest according to the venue's return rule.
- Multiple postponed guests returning in order keep their original return order.
- Waiting, called, and postponed entries can edit notes from My Info.
- You can cancel the queue entry from the Queue tab in My Info.

## Notifications and notes

- If WeChat is bound and the browser has not authorized the queue notification template, the form shows a subscribe button first.
- Staff can manually send a call or return reminder. With email reminders, the guest may need to confirm they are ready on the queue page.
- A confirmation request that times out cancels the queue entry. While a "called" entry is waiting for confirmation, staff cannot seat it.

## Notes

> **Blacklist applies to the whole organization**
>
> If an account reaches the organization's no-show threshold, normal bookings and queues are rejected at every venue in that organization. Other organizations are unaffected.

> **Seating also counts as arrival**
>
> Seating a guest resets the organization and account no-show count and follows the normal arrival path.

Source: https://help.bitebook.cn/en/queue/index.mdx