Why do I need to sign in to book?
A booking is tied to an account so you can view, cancel, and review it, and keep it in My Info. Browsing venues and opening a public confirmation link do not require sign-in.
Do confirmation links and QR codes expire?
Yes. Both the confirmation link and the check-in QR code expire. If yours has expired, contact the venue or check the booking in My Info.
Why am I not receiving SMS or WeChat notifications?
- SMS reminders depend on the venue’s plan SMS credits.
- WeChat reminders require authorizing the matching subscription message template in the browser.
- Email reminders may require confirming readiness on the queue page.
If nothing arrives, check the status in My Info or ask the venue front desk.
Can I join two queues at the same time?
No. An account can have only one active queue entry at a time. You can join again after cancelling, or after a seated guest has left.
Why can’t a staff member see Booking Management?
Common causes:
- The account lacks
venue:managefor that venue. - No venue is selected.
- The venue is missing rounds, areas, tables, or regular schedules, so the readiness check blocks the page.
How do I change a dietary response?
Open the member response on the party page, edit it, and submit again. After changing it, remind the venue again and wait for confirmation.
When does a redeemed plan take effect?
A redeemed plan key immediately replaces the current period balance and runs for the number of days in the key. When it ends, the account returns to the auto-renewing Starter plan, and top-up balances are preserved.