This page covers the guest booking flow. For staff tools, see Admin.
Find a venue
Guests can arrive from an organization share page, a venue link, or search. The venue page shows opening hours, address, phone number, parking guidance, and guest notes.
Make a booking
Choose date, time, and party size
Available slots depend on rounds, area capacity, and the venue’s booking cut-off. When an area is full, the page may recommend another bookable area in the same venue.
Choose an area preference
This step appears only when the venue has multiple guest-facing areas. The preference limits which tables you can be assigned.
Sign in and enter contact details
Signing in is required to submit. A bound phone number is filled in automatically; you can still change it.
Submit and save the confirmation
The success page shows a confirmation number, booking details, and a check-in QR code. Save the confirmation link for later.
Confirmation and check-in
- The confirmation link opens without signing in and shows the same booking and check-in QR code.
- Confirmation links and QR codes expire. Show the QR code at the venue for check-in.
- The venue’s
note_for_guestandadditional_note_for_guestappear on the success page and the shared confirmation page.
Cancel and change
- Upcoming bookings can be cancelled from the booking detail in My Info. Once a booking has started, the cancel action is no longer available.
- To change time, party size, or table, contact the venue. Staff can edit the booking from the admin area.
- Completed bookings can be reviewed from My Info.
Table parties
Bookings for two or more guests create a table party:
- The organizer can copy the invite link from the party page.
- Friends can view the venue, address, area, time, and party size anonymously, but must sign in to join.
- Members can submit dietary tags, notes, or explicitly choose “no dietary restrictions”.
- The organizer can pause or resume joining, reset the invite link, remove members, and view everyone’s dietary information.
- Members can only view their own dietary information. Members who submitted a response can remind the venue.
When the booking is cancelled, completed, or no longer active, the invite link stops working and the party remains as read-only history.